1. Overview
This policy applies to every VisualNovi credit pack purchased on our website. Credit packs are one-time digital purchases: no subscription is created, nothing renews automatically, and there is nothing to cancel later. Payments and refunds are handled by third-party payment providers, so a refund is always returned through the provider that processed the order. This policy works alongside our Terms of Service, which state that credits are non-refundable except as required by law or as expressly stated — this page is that express statement. Nothing here limits rights you have under applicable consumer law.
- Applies to every VisualNovi credit pack purchase
- One-time digital purchases, with no subscription or renewal
- Unused credits have no cash value and cannot be exchanged for cash
- Refunds are returned through the payment provider that processed the order
- Read together with our Terms of Service
- Does not limit your statutory consumer rights
2. Refund requests for unused credits
If none of the credits from a purchase have been used, you can request a refund within 3 days of the purchase date. Each request is reviewed against the order and the account usage, and when a request is approved we refund the full amount you paid. This is a reviewed policy rather than an unconditional automatic refund.
- Request within 3 days of the purchase date
- Applies to credits that have not been used at all
- Requests are reviewed individually
- Approved requests are refunded in full
3. Credits that have already been used
Once credits have been consumed by starting a generation, that portion is not refundable, because the underlying model usage is billed to us at that moment. Failed generations are handled automatically: when a task fails, the credits it consumed are returned to your balance. In a SKU asset pack where some images succeed and others fail, only the failed images are reconciled.
- Consumed credits are not refundable
- Failed tasks return credits automatically
- Partially successful packs only refund the failed images
- Credits never expire, so unused balance stays available
4. How to request a refund
Email support@aisellerkit.com from the address you used at checkout and include your order number or receipt ID, which appears in the payment confirmation email you received. We reply within 3 business days and confirm the outcome in the same thread.
- Email support@aisellerkit.com
- Include your order number or receipt ID
- We reply within 3 business days
- We confirm the outcome in the same thread
5. How refunds are processed
Approved refunds are returned to the original payment method by the payment provider that processed your purchase. Depending on your bank or card issuer, the amount usually appears within 5-10 business days. You receive a confirmation email once the refund has been issued.
- Returned to the original payment method
- Issued through the payment provider that processed the order
- Usually visible within 5-10 business days
- You receive a refund confirmation email
6. Duplicate, unrecognised, or failed charges
If you were charged twice, if a payment failed but money left your account, or if you do not recognise a charge, contact us before opening a dispute. We can check the transaction with the payment provider and reverse it directly, which is faster than a chargeback. Charges appear on your statement under the name of the payment provider that processed the transaction.
- Contact us before opening a dispute
- We can verify and reverse duplicate charges
- Transaction records are held by the payment provider and by us
- Include your order number so we can find the payment quickly
7. Policy updates and contact
We may update this policy to reflect changes in our product, payment provider, or legal requirements; the version in effect on the date of your purchase governs that purchase. Questions about a refund, a charge, or this policy can be sent to support@aisellerkit.com — we aim to answer every billing question within 3 business days, and we would rather fix an issue directly than have you go through a dispute process.
- Your purchase is governed by the version in effect at that time
- Material changes are reflected on this page
- Email support@aisellerkit.com
- Billing questions answered within 3 business days